Entries in Crisis (2)

Ink at Any Price? Burgers, Virgins, Oh My!

Posted on Monday, December 8, 2008 at 03:55PM by Registered CommenterKismet Communications in , , , | Comments1 Comment | References35 References

Like others, I watched the latest Burger King “Whopper Virgins” commercial with a mixture of horror, incredulity and not a small amount disgust. Beyond thinking that this could be a lost scene from Idiocracy, I got to wondering about the strategic reasoning behind such a campaign - one that I think was designed to offend.

Produced by Crispin Porter + Bogusky, the auters behind the magically absurd “Subservient Chicken”, the Whopper Virgins campaign presents itself as an anthropological study-cum-documentary in which “researchers” set out to geographically isolated areas to taste test the Whopper versus the Big Mac (and amazingly, these uber-isolated communities happen to reside within 15 minutes of both a Burger King and a McDonalds – huh?).

Now these are not dumb people. And surely at some point in the process of creating a multi-million dollar national campaign, someone must have raised their hand to point out that this might piss off a few people – from the prigs on the right objecting to the use of the word ‘virgin’ to the leftist intellectualistas who recoil at the cultural inappropriateness of the ad (and who likely do not eat at Burger King in the first place).

So that leaves us with the likely scenario that they knew full well that this campaign would offend. They wanted it to. They well understood the risks and made a business decision that the ink such a campaign would generate would overshadow any long-term negative impact (and yet here I am adding to the virtual chatter). No such thing as bad PR and all that.

But here's the thing -- you'd think they would at least give the perception that they care about what people think. Why not even make a token gesture that ties into the campaign -- for every whopper purchased in 2009, Burger King will donate a portion of the proceeds to the indigineous commities they exploited visited?

One thing I'll give them credit for -- the burgers in the ad look like the genuine, unappetizing article:

Full disclosure: the last time I had Burger King was in the Mexico City airport and consequentlly spent the first three days of my honeymoon in a Oaxaxan hospital... so I might be just a little bitter.




LeapFish: Stoking the Fire in a Public Flamewar

Posted on Sunday, December 7, 2008 at 05:51PM by Registered CommenterKismet Communications in , | Comments5 Comments | References409 References

A few weeks ago, LeapFish.com launched its new “convenient” meta-search engine (because, you know, Google is so dang inconvenient). No one really paid much attention except for Robin Wauters at TechCrunch who wrote a brief, somewhat snarky post that pointed out the many challenges ahead for LeapFish.

As is often the case, the comments that follow the story were quite entertaining in their own right. The TC community being a cynical bunch, the comments were predictable enough:

Leapfish…is a joke. It will take only a few minutes to design a web app like that… It just uses msn, yahoo, google search engine to search the word entered in leapfish’s text box. Surprisingly it is ranked 110k in Alexa…

And then of course LeapFish employees began posting hilariously obvious and utterly transparent shill comments, such as:

This site is perfect for all my searching needs. I get Google, which I always use anyway, by default then I can immediately see images and YouTube videos related to whatever I’m searching for…how convenient is that?!

However, what I found to be of particular interest is when the founder of LeapFish, Ben Behrouzi, decided to get personally involved in the discussion. Most of the time, I think it's a great idea for the CEO or founder to chime in with a comment. It shows that they're engaged with the community. That they’re listening and receptive to other opinions. However, what could have been a dialogue quickly degrades into a good old-fashioned flame war (and best of all, the entire transcript will now forever be part of the Web record - which will likely find its way into future depositions).

I imagine this is an issue that other founders and CEOs encounter quite often. They read something they don’t like or disagree with and their first impulse is to respond. Just as in a relationship, sometimes the smartest thing to do is take a deep breath and step away from the computer. While it might feel good to set the record straight, it often doesn’t serve much of a purpose in the long run. Especially when it's being played out in front of a crowd (real or virtual) and in such a hostile manner. As for Leapfish and their attempts to secure long term keyword sponsors (which does indeed sound pretty fishy), this flamewar will now appear at the very top of any search results for "Leapfish". For those potential advertisers who wisely choose to perform their due diligence, they should ask themselves: do I really want to fork over precious marketing dollars to an unproven start-up founded by someone who has shown himself to be impetuous, hostile, and litigious? All I can say is: caveat emptor.