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Comcast Going Door to Door?

Posted on Monday, July 28, 2008 at 06:54PM by Registered CommenterKismet Communications | Comments3 Comments | References25 References

The other day our doorbell rang and my wife and looked at one another trying to figure out who might be there. We weren't expecting anyone and this being the political season, I suspected an Obama campaigner was canvasing the Queen Anne hood. Lo and behold, when I opened the door, there stood a bright eyed young woman with a clipboard wearing a black Comcast polo shirt. Ostensibly, the reason for her visit was just to make sure "everything was okay" -- though it became quickly apparent that she had no idea whether or not we were actually Comcast customers. When I informed her that yes, everything was fine with our Internet service she then launched into an aggressive "Triple Play" sales pitch.

So many ironies here. There's the fact that Comcast won't ever show up when you actually want them to -- like when they called me out of the blue to offer an upgrade to my Internet connection and then proceeded to blow me off  (well, they did finally show up, randomly, several weeks after the scheduled appointment). Are they really that desperate to drum up sales that they're pounding the pavement or is it an earnest effort to improve their abysmal customer service reputation? Regardless, it would take a lot more than a six month offer to get me to endure that special circle of hell.

But still, I offer my congratulations to Comcast for being a finalist for this year's Golden Turd award! Next year you should have a clear path to victory now that Countrywide is out of contention...



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    Comcast Going Door to Door? - Kismet Blog - Seattle Public Relations
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    Comcast Going Door to Door? - Kismet Blog - Seattle Public Relations
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